As businesses adapt to a global economy driven by information and innovations in technology, they face increasing demands for compliant and effective real-time communications. These demands often result in employees managing an increasing volume of communications between geographically decentralized groups. As the use of e-mail becomes further eroded by abuse, viruses and spam, employees are aggressively turning to Instant Messaging (IM) as an alternative. However, IM is not the solution.

The problem with e-mail, IM and the phone is that there is no way to effectively accommodate the need for ongoing (persistent), group communications. Additionally, employees can not easily distinguish which messages need their immediate attention, decreasing productivity and causing important messages to be lost.

Designed Specifically for the Enterprise, MindAlign Enables Effective Communication & Information Sharing Parlano's MindAlign enterprise messaging solutions deliver instant, intelligent, persistent group and topic-based communications to securely connect employees, customers and partners with the right people, information and context to execute business processes more efficiently.

MindAlign effectively structures communications so that you can communicate according to your needs via a unique combination of Presence, IM and Intelligent, Persistent Group Chat.

MindAlign delivers:

Enterprise Class Presence Infrastructure

MindAlign is built on an enterprise-class architecture enabling presence management and administration provided not only within MindAlign client applications but also within other third-party applications via the MindAlign Developer's Kit. MindAlign has a unique presence awareness feature that displays users’ “states”, providing an at-a-glance snapshot of who's online, offline or away from their desk. These “states” can contain customized messages to keep others informed of the user's whereabouts (on vacation, en route, in a meeting, etc.). MindAlign guarantees individuals will receive their messages no matter where they are - online of off.

Group (Persistent) Messaging Forums

With MindAlign, customers have the ability to leverage a variety of powerful messaging forums that go beyond Multiparty IM. Using the MindAlign client applications, these group messaging forums can be used to connect an unlimited number of users, aligning them by topic, or a particular group, supporting ongoing and secure communications. With persistence, or contextual message history, MindAlign extends the value of these group forums beyond real-time communications, so that large and small groups alike can more effectively coordinate business activity when faced with geographical, or scheduling barriers that limit the online availability of certain users. As the leader in group messaging forums, Parlano supports a variety of forum modes that effectively enable one-to-many, few-to-many and many-to-many communication.

With MindAlign users can participate in the following types of persistent group messaging forums via the MindAlign client applications: Ad-Hoc, Open, Restricted, Secret or Auditorium forums.

BackChat (Persistence)

Via MindAlign, end users can access the MindAlign BackChat interface which contains an indexed repository of the communications conducted on all managed group forums. Using this interface, users are able to search the entire message history of any forum they are permissionned to – searching by date(s), key word(s), who posted the message, or any combination of the three. With BackChat, organizations are able to effectively leverage the tacit knowledge of employees, as exchanged throughout the course of everyday communications, even after they are gone.

Archival & Compliance Application / Process Integration

The MindAlign Archive Server extends the MindAlign enterprise messaging solutions to integrate all MindAlign individual and group (chat) message activity into third-party archival, data and information management solutions. Archive Server facilitates increased visibility and accountability within an organization by providing a better way to manage information and compliance as it relates to instant messaging across the enterprise.

Intelligent Message Management (Client) Applications

The MindAlign client applications provide a patent-pending, intelligent and intuitive interface for message management. Unlike most Enterprise Instant Messaging solutions that provide separate windows for every conversation (and another window to manage contacts), MindAlign enables users to maximize desktop efficiency by docking all channels within a single window that allows them to focus on messages from a particular group messaging (chat) forum, while still viewing activity on other forums.

Intelligent Filters, Preferences & Alerts

MindAlign interface dramatically increases the efficiency and effectiveness of managing real-time instant message-based communications by providing an intelligent layer of notification alerts that can be customized by each user. MindAlign empowers users to personalize how incoming messages from specific individuals and/or group messaging forums are viewed. Users are able to select from a variety of sound and action settings so that non-priority messages may cause the client to do nothing, while a priority message may float to the front of a user’s desktop, or blink within the taskbar. All of these options enable a user to prioritize communications based on particular topics or individuals, at a level previously not possibly through any other communication tool.

Third-Party Application Integration

MindAlign’s patent-pending third-party application integration capabilities for the presentation and management of data within a real-time communications application makes integrating key applications and business processes a snap. Using the comprehensive MindAlign APIs, third-party systems can be integrated into MindAlign interface such that forms and data can be submitted to or displayed from third-party systems. These third-party integrations, commonly referred to as Forms, can be used to display market data, back office application input forms, or any other system interface that can be accessed via APIs.

File Transfer

MindAlign provides complete file transfer capabilities. Whether it is one-to-one instant messaging or Group Messaging Forums, MindAlign enables all file types to be exchanged across the organization.