e-phone® for IBM Lotus Notes® extends the boundaries of telephony using voice-over-IP technology to integrate all of the functions of a conventional telephone system seamlessly into the mail tool. Invaluable benefits include very straightforward installation and operation, the ability to use existing address data within your IBM Lotus Notes® directory and make phone calls from a PC without the added complexity of a CTI link, reduced maintenance requirements and the elimination of telephone calling.

Once you needed a telephone and a PC at every workstation, now the PC can do it all. The telephone handset or operator's set connects directly to the USB port, rendering the rest of the infrastructure usually required for telephony wholly superfluous.

The obvious choice: e-phone® for IBM Lotus® Workplace

Thanks to e-phone® for IBM Lotus® Workplace, voice communication is now part of IBM Lotus® Workplace platform and complements its different capabilities like e-mail or fax. Although it has all the same features as a telephone system, e-phone® for IBM Lotus® Workplace is pure software. Quickly installed for operation without a hitch. And e-phone® for IBM Lotus® Workplace simplifies your business processes.

Infrastructure without e-phone®:

Infrastructure with e-phone®:

e-phone® for IBM Lotus® Workplace is a unique and proven voice communication (telephony) solution which not only leverages the current IBM Lotus® Workplace, IBM Lotus® Domino technology but also provides a full integration within the latest state of the art IBM Lotus® Workplace offering including Sametime.

Existing IBM Lotus® customers will benefit from a whole new user experience whereby their trusted e-mail working enviroment is leveraged into a complete internal and external customer friendly communications center. The management of telephone calls and call summaries within the inbox, the utilisation of existing corporate directories, the ability to enable a call with an online Sametime user at the click of a mouse and full integration with other solutions such as CRM are only a few of the numerous features that this unique solution has to offer. Benefits to be reaped include increased productivity and communication, enhanced efficiency and extremely high cost savings, to name but a few.

e-phone® for IBM Lotus ® Workplace stands out from the crowd when flexible offerings, cost savings, high functionality and integration capabilities, ease of use and management are critical decision factors.

Added Value of e-phone® for IBM Lotus® Workplace

Enhanced user collaboration and communication
Ability to initiate a telephone call from any application within IBM Lotus® Workplace, establish a call summary during the conversation which is automatically delivered to the inbox and managed by the integrated record management capabilities.

Increased user productivity and efficiency
Ability to initiate a telephone call or conference calls with Sametime users based on the online function - no time and cost wasted trying to locate a person who is unavailable or does not wish to be disturbed.

High customer proximity
People in the company who use e-phone® for IBM Lotus® Workplace can be reached by customers on their normal office number wherever they are currently seated and at any time of the day. This also applies to the home office i.e. mobile employee as soon as a connection is established to IBM Lotus® Workplace via VPN. This minimizes the tiresome, unwelcome practice of customers trying to locate the person required on a variety of telephone numbers and the rate of successful calls is increased dramatically. All customer calls are also automatically saved as emails. Unanswered calls can be followed up conveniently and the customer called back at the click of a mouse, thus customers feel help is close at hand. The Absence service can also act as an answering machine or forward calls to mobile phones for additional customer care.

Improved service delivery to mobile users resulting in employee telephone costs savings and reduction in employee expense administration
As travelling or home office users will dramatically reduce the usage of their mobile phones or external private lines to contact other internal company employees the general telephone costs during employee to employee communication will be reduced to the intercompany fee, resulting in dramatic cost savings. In addition there will no longer be a need for the home office user to submit expense claims for telephony costs incurred whilst out of the office.

Increased organisational effectiveness
e-phone® for IBM Lotus® Workplace is supported by a highly efficient record management solution. Incoming mails and call reports will be categorised and filed automatically thus resulting in efficient retrieval of information at any time to support current industry compliancy regulations.

Facilitated Infrastructure Delivery, Simple Management and Administration
A normal telephone system is management and care intensive, specifically when relocating offices or just generally relocating employees. With e-phone® for IBM Lotus® Workplace, telephony become part of the corporate IT infrastructure. New employees can start phoning as soon as their IBM Lotus® Workplace account has been opened. Relocating personnel or premises is easy as the telphone system does not need to be reconfigured - the employee telephone number remains the same wherever he is situated as long as he is logged onto the corporate network, thus specialist care and resulting costs are reduced.

Low TCO within complete collaboration infrastructure
The implementation of the e-phone® for IBM Lotus® Workplace solution is initially at low cost as it does not require hardware and can be integrated into existing business processes. This is scalable solution that grows hand in hand with the company's requirements and needs.