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| Technical Whitepapers |
The development of Voice-over-IP technology with focus on IBM Lotus NotesŪ
As far as our communication habits are concerned we now find ourselves at the crossroads.
Telephony is losing in importance, but e-mail and the Internet are becoming more and more
significant and are now firmly established as part of normal office practice. Voice communication is still important, and thanks to Voice-over-IP technology it can be integrated in existing
data networks. It was therefore more than just chance that the first successful applications with
integrated cross-media communication could be found in the call center sector.
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